Last updated: 25 October 2026
At Swaadvale, we want every customer to have a positive shopping experience. We take care when handling orders for Indian sweets, food products and festive gift boxes.
This Refund and Returns Policy explains how we handle cancellations, returns, replacements and refunds for purchases made through https://swaadvale.com or directly through our authorised ordering channels.
1. Returns of Food Products
As our products may include sweets and other food items, we generally do not accept returns for products that have been delivered correctly and are in satisfactory condition, simply because a customer changes their mind.
This approach helps us maintain food safety and hygiene.
However, this policy does not remove any rights or remedies available to customers under applicable law.
We will review genuine complaints involving products that are damaged, defective, incorrect, spoiled, unsafe, or materially different from the description or order confirmation.
2. Damaged, Incorrect or Defective Products
If your order arrives damaged, contains the wrong product, or has a genuine quality or safety issue, please contact us as soon as possible.
To help us investigate, please provide:
- Your order number or purchase reference.
- A description of the issue.
- Clear photographs of the product, packaging and shipping label, where available.
- The date you received the order.
- Any relevant details about storage or delivery conditions.
For perishable food products, we recommend reporting the issue within 24 hours of delivery where reasonably possible. This helps us investigate promptly, but it does not limit any rights you may have under applicable law.
Depending on the circumstances, we may offer an appropriate replacement, refund or other remedy in accordance with applicable law.
Please do not consume a product that you reasonably believe is spoiled, contaminated or unsafe.
3. Order Cancellation
If you need to cancel an order, contact us as soon as possible through WhatsApp or our customer support contact details.
Cancellation requests will be considered based on the order’s preparation, dispatch and delivery status.
- Before preparation or dispatch: We will review whether the order can be cancelled.
- After preparation or dispatch: Cancellation may not be possible, particularly for freshly prepared or perishable products.
- Customised and corporate orders: Special cancellation terms may apply where these have been clearly communicated and agreed upon before the order is confirmed.
Any cancellation charges or restrictions will be applied only where appropriate and permitted by applicable law.
4. Refund Eligibility
A refund may be considered in circumstances such as:
- An order is cancelled and a refund is due.
- The wrong product is delivered.
- A product arrives damaged or defective.
- A genuine product quality or food-safety issue is established.
- An order cannot be fulfilled by Swaadvale after payment.
- Another circumstance requires a refund under applicable law.
Refund requests will be assessed fairly based on the order details, available evidence and the circumstances of the complaint.
5. Refund Process and Timeline
Once a refund is approved, we will initiate it through the original payment method wherever possible.
The time required for the amount to appear in your account may depend on your bank, card issuer, payment gateway or other payment provider.
We will communicate the refund status and any relevant processing details to you.
If a refund is delayed, please contact us with your order number so we can help investigate.
6. Replacement Policy
Where appropriate, Swaadvale may arrange a replacement for an eligible damaged, incorrect or defective product.
Replacement availability may depend on product availability, delivery location and the nature of the complaint.
If a suitable replacement cannot be provided, we will consider an appropriate alternative remedy, including a refund where applicable.
7. Return Shipping and Pickup
If a return or pickup is appropriate, we will explain the process and any applicable arrangements.
Where the issue results from an incorrect, defective or damaged product supplied by us, we will consider the reasonable return or pickup arrangements in accordance with applicable law.
Customers should not send food products back without first contacting us and receiving instructions.
8. Festive and Corporate Orders
Swaadvale may accept bulk sweet orders, Diwali gift boxes, customised gifting requests and corporate orders.
Customers should verify product selection, quantities, delivery address, delivery date, packaging requirements and pricing before confirming an order.
Because some festive and corporate orders may be prepared or customised in advance, cancellation and modification requests will be assessed according to the order status and any clearly communicated terms.
Nothing in this section excludes any consumer rights or remedies available under applicable law.
9. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate delivery address and contact number.
If delivery fails because incorrect or incomplete information was supplied, please contact us promptly. We will review the available options based on the shipment status and circumstances.
Any additional delivery charges will be communicated where applicable and permitted by law.
10. How to Request a Refund or Report an Issue
To submit a request, contact Swaadvale using the details below.
Website: https://swaadvale.com
WhatsApp: +91 96673 29945
Please include your name, order number, date of purchase and a description of the issue. Photographs may help us resolve product-related complaints more efficiently.
We aim to acknowledge and address customer concerns promptly and will communicate any further information required.
11. Policy Updates
Swaadvale may update this policy to reflect changes in our products, order processes or legal requirements.
The latest version will be published on this page with its updated date. Any changes will be subject to applicable law and will not remove rights that customers are entitled to exercise.
12. Customer Support
For questions about cancellations, returns, replacements or refunds, please contact us through WhatsApp at +91 96673 29945.
Thank you for choosing Swaadvale. We value your trust and appreciate the opportunity to serve you.