Last updated: 25 October 2026
Welcome to Swaadvale. We respect your privacy and are committed to handling your personal information responsibly when you visit our website, explore our products, contact us or place an order.
This Privacy Policy explains what information we may collect, how we use it, when we may share it and the choices available to you.
1. About Swaadvale
Swaadvale offers Indian sweets, food products, festive gifting options and related products and services through its website.
Website: https://swaadvale.com
Privacy enquiries: +91 96673 29945
For privacy-related questions, requests or concerns, please contact us using the details above.
2. Information We May Collect
Depending on how you use our website, we may collect the following information.
Personal Information
- Name
- Mobile number
- Email address
- Billing and delivery address
- Information you provide in an enquiry or contact form
Order Information
- Products selected or purchased
- Pack sizes, quantities and order preferences
- Order reference and transaction status
- Delivery and fulfilment details
Payment card details and other sensitive payment credentials should be handled by the relevant payment service provider where applicable. We do not intend to collect or store complete payment card credentials on our website.
Communication Information
If you contact us by WhatsApp, phone, email or a website form, we may process the information you provide so we can respond to your enquiry, manage your order or provide customer support.
Technical Information
Our website or service providers may collect technical information such as IP address, browser type, device information, pages visited and website usage data through server logs, cookies or analytics tools, where enabled.
3. How We Use Your Information
We may use your information to:
- Respond to product and pricing enquiries.
- Process and manage orders.
- Arrange delivery and provide order updates.
- Respond to customer service requests.
- Manage Diwali gifting, corporate gifting and bulk-order enquiries.
- Maintain website security and prevent fraudulent activity.
- Improve website performance and customer experience.
- Meet applicable legal, accounting and regulatory obligations.
- Send promotional messages where appropriate permission has been obtained or another lawful basis applies.
We aim to collect and use only the information reasonably needed for the relevant purpose.
4. WhatsApp Orders and Enquiries
Swaadvale may allow customers to contact us through WhatsApp.
When you choose to contact us through WhatsApp, information you send may be processed by WhatsApp and its relevant service providers under their own terms and privacy practices.
Please avoid sharing payment passwords, OTPs, complete card details or other confidential credentials in chat.
Your use of WhatsApp is subject to WhatsApp’s applicable terms and privacy policy.
5. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain shopping-cart functionality, improve performance and understand website usage.
Some cookies may be provided by third-party services integrated into our website.
Where consent is required for non-essential cookies or tracking technologies, we will seek the appropriate permission. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Sharing of Information
We do not intend to sell your personal information to third parties.
We may share relevant information with service providers when necessary to operate our business, including:
- Website hosting and technical support providers
- Payment gateway providers, where online payments are enabled
- Delivery and logistics partners
- Website analytics and security providers, where enabled
- Communication platforms used to respond to enquiries
- Professional advisers, auditors or authorities where required by law
We expect relevant service providers to handle information in accordance with their applicable obligations and the purposes for which it is shared.
7. Data Security
We take reasonable steps appropriate to our operations to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
These measures may include access controls, website security measures and the use of reputable service providers.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance and dispute resolution.
Retention periods may differ depending on the type of information and the applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
9. Your Privacy Choices and Rights
Subject to applicable law, you may be able to:
- Request information about personal data associated with you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing relies on consent.
- Raise a privacy complaint or concern.
- Exercise other rights available under applicable law.
To submit a request, contact us using the contact details provided in this policy. We may need to verify your identity before acting on certain requests.
Withdrawing consent does not affect processing already carried out lawfully before withdrawal. We may also need to retain certain information to meet legal obligations or resolve disputes.
10. Children’s Privacy
Our website is intended for general customers and is not specifically directed at children.
Where applicable law requires parental or guardian consent or additional safeguards for processing a child’s personal data, we will follow the relevant requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including WhatsApp and payment providers.
We do not control the privacy practices of independent third parties. Please review their applicable privacy policies before sharing information with them.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our website, business practices, service providers or legal requirements change.
The revised policy will be published on this page with an updated revision date. We encourage visitors to review it periodically.
13. Contact Us
If you have any questions, requests or complaints concerning this Privacy Policy or your personal information, please contact:
Swaadvale
Website: https://swaadvale.com
WhatsApp / Contact: +91 96673 29945
Please include enough information for us to understand your concern, but do not send passwords, OTPs or confidential payment credentials.
Thank you for trusting Swaadvale.
Swaadvale — Har Khushi Mein Mithaas.